1win Review

Players Complaints

In recent times, the following players’ complaints against bookmakers have been found out:

• 

  According to the player: “The first withdrawal was 40,000 RUB. Then I made a request to withdraw 20,000 RUB. They requested that I go through the verification process. I sent all the documents. They thanked me and said to wait 14 days. These 14 days had passed, but no updates from them.”

  We contacted the 1WIN bookmaker but didn’t receive any response.

  The player received an email:

  “Hello!
  The company values ​​its customers and in such situations always returns the deposits made to the gaming accounts. However, given the fact that the amount in your gaming account exceeds the amount of your deposit, the Company reserves the right to refuse to pay the blocked funds in your gaming account.
  Sincerely, 1Win team.”

• 

  On November 11, 2018, the player made a bet (ID 3715629) on the PGL Dota2 event Kuala Lumpur Major, Playoff / Pain Gaming – Tnc Pro Team. The bet was settled as a loss due to a mistake in the official source.

  The dispute was resolved and the player’s bet was refunded.

• 

  On August 3, 2018, the player made a withdrawal of 30,000 RUB to his Payeer e-wallet, but the money didn’t come. Customer support responded that the payment can take up to 7 days, but 13 days had already passed from then.

  August 22, 2018 – The issue was settled and the player withdrew funds.

• 

  The player’s account was blocked due to the verification of the account. The customer support said that it takes up to 14 days. Fifteen days had passed and the account still wasn’t unlocked, while the balance of 25,050 RUB was confiscated.

  August 21, 2018 – The issue was resolved and the player’s account was unblocked.

• 

  The player made a bet on tennis. One of the players refused to continue the match in the third set, so the player he bet on went to the next round. According to rule 6.11, such bets are settled as a loss or a win. The player contacted customer support many times. They sent a request to their technical department, but it gave no results.

  May 16, 2018 – The dispute was resolved and the player’s bet was resettled.