bet-at-home Review

good This bookmaker has a good reputation
We give a Good rating to bookmakers that try to resolve players complaints. The Bookmaker Expert team recommends choosing a bookmaker with a Good rating.
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  • us
  • check
  • Don`t accept players from United States
How Do We Rate?
General Information
Pros/cons
Pros
  • pluses
    Operating since 1999
  • pluses
    Mobile friendly website and application
  • pluses
    24/7 customer support
  • pluses
    Live Chat
Cons
  • minuses
    Unavailable in many countries
Players' Complaints

In recent times, the following players’ complaints against bookmakers have been found out:

  • November 28, 2018 – Account blocked. The player deposited 8,000 EUR and won 2,000 EUR. The account balance reached just over 10,000 EUR. All the documents that Bet-at-home requested for verification were sent. According to the player, the account was closed and CS stopped responding to his emails.

    No mutually agreed solution to the dispute has been reached.

  • January 26, 2018 – Account blocked, winnings confiscated. The player won 12,572 EUR and requested to withdraw some of the winnings. Bet-at-home asked for some documents for verification. They all were sent. The player was notified that his account was successfully verified. According to the player, his account was blocked when he was trying to log in.

    No mutually agreed solution to the dispute has been reached, bet-at-home does not explain as to why the account was closed.

  • February 22, 2017 – Account blocked, winnings confiscated. The player deposited 400 EUR, balance reached 1,450 EUR after some betting. All of the documents requested for verification by bet-at-home were sent. According to the player, when he tried to withdraw the funds, his account was blocked without any explanation.

    No mutually agreed solution to the dispute has been reached.

Main Information about

Bet-At-Home Bookmakers is German company that has its HQ in Dusseldorf in Established back in 1999, that has its headquarters in Düsseldorf and holds a licence with the Malta Gaming Authority and the UKGC. As well as offering sports betting services, this bookmaker provides eSports betting and casino services that include card games, slots and roulette.

With a mobile-friendly website, as well as apps for both iOS and Android smartphones, Bet-At-Home is available for UK players. However, the list of restricted countries is pretty extensive. That said, it does have over 4.5 million customers at present, so it is extremely popular.

Despite starting off exclusively offering sports betting, Bet-At-Home branched out into the online casino world in 2005 and now offers a wide range of live casino services that include card games, slots and roulette.

Website Languages
Bookmaker Reputation

Bet-At-Home has a really solid reputation across Europe, particularly when talking about Germany where it is one of the biggest names. Its focus on providing the best possible experiences for the customers certainly seems to be reflected in the players’ feedback we have seen.

Deposit and Withdrawal
  • Neteller
  • Skrill
  • Mastercard
  • VISA
  • Eps
  • Giropay
  • Sofort
  • PayBox
  • Bank Transfer
  • Diners
  • PayPal
  • Trustly
  • Paysafecard
Bonuses and Promo Codes

Check out actual bonuses and promo codes for this bookmaker below:

Welcome Bonus Up to 100 EUR

Bonus conditions:Top up your betting account. Click on "Redeem bonus" in the betting account. Enter the bonus code "WELCOME"– done! After that 50% of the paid amount (up to a maximum of 100 EUR) will be credited to your betting account

Claim Bonus
Bets Types
  • Sport Betting
  • Esport
  • Roulette
  • Slots
  • Card Games
  • Live Bets
  • Bingo
  • Keno
  • Scratch Cards
  • Video Poker
  • Dice
Esports betting types
CS2 H1Z1 Pubg Dota 2 Team Fortress 2 (TF2) Virtual Football Rust Fantasy Football Fortnite Rocket League LOL Overwatch
Sports betting types Mobile Friendly and App

The bookmaker has website version for:

    Мобильная версияiOSAndroid
Support

It is easy to get hold of Bet-At-Home customer service, as phone support is available between 08:00 and 23:00, 7 days a week, with live chat being available 24/7.

  • Email: service.en@bet-at-home.com;
  • Phone: +356-20102511;
  • Live Chat.
Register on the Website
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License

Licensed and regulated by the Gambling Commission.

Licence number: 000-039091-R-319322-006 MGA/CRP/278/2004 issued 14.05.2020 Licensed and regulated by the MGA of Malta.

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Complaints

We also draw your attention to the fact that we are constantly updating our rating and will be glad to see your complaints at bookmakers. If possible, we will try to contact the bookmaker and clarify the situation.

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